Refund Policy

1. Overview

MagicAI is committed to fair refund practices. This policy covers refund conditions for paid subscriptions processed through Paddle, our Merchant of Record.

2. Subscription Cancellation

• You may cancel your subscription at any time.
• Access continues until the end of the current billing period.
• No partial refunds are issued for unused days in a billing period.
• Remaining credits are retained after cancellation.

3. Eligible Refund Conditions

You may request a refund if:

• You request a refund within 7 days of payment and have not used any credits.
• The service was unavailable due to a technical fault on our end.
• A duplicate charge occurred.

4. Non-Refundable Conditions

• More than 7 days have passed since payment and credits have been used.
• Account was suspended due to a Terms of Service violation.
• Change of mind after credits have been consumed.

5. Credits Refund

• Credits cannot be redeemed for cash.
• Credits lost due to service errors will be restored after admin review.

6. Refund Process

7. Free Plan

The Free plan does not involve any payment, so this refund policy does not apply. Welcome credits issued upon registration are not refundable.

8. Contact

For refund inquiries, please use our Contact page.